Got Questions?

We get questions every day from customers interested in purchasing perfume online or simply wanting to know more about how our process works. From delivery to payment to product information, we’ve compiled some of the most common questions our customers have about ordering fragrance online.

Should you have any additional questions, feel free to contact our support team.

How do you ship items to customers?

We partner with reliable courier services to ensure all orders arrive safely.

Orders are typically processed within 1–2 business days.

Shipping usually takes 5 – 12 business days within South Africa (*depending on your location).

All South African deliveries receive FREE shipping.

At Online Perfume Shop we take pride in packing and shipping every order with care.

How can I track my order?

After your order has shipped, and payment has been confirmed you will receive an email with:

  • Your tracking number
  • Track-and-trace link

With this you will be able to track your parcel.

Do you have a physical perfume shop?

We are mainly an online retailer. We do not have a physical store front.

We have an office in Cape Town (South Africa), but we do not hold stock here. All of our perfumes are shipped directly from our suppliers.

How can I buy perfume online?

Shopping for perfume online is simple. Here’s how:

  • Shop for perfume on our website
  • Add the products you wish to purchase to your cart
  • Go to Checkout
  • Complete your order by paying with your credit card or EFT (bank payment).

That’s it. Once we’ve received your payment, we’ll process your order.

Is it safe to buy perfume online?

Absolutely. It’s safe to shop at ScentRepublic. We take security seriously. All of your personal information and payment details are protected using secure payment gateways and advanced encryption technology.

What payment methods are accepted?

We accept:

  • All major credit and debit cards (processed through PayFast)
  • EFT (Electronic Funds Transfer)

Note: We do not accept PayPal at this time.

Do You Sell Counterfeit Products?

No. All fragrances available at ScentRepublic are 100% genuine. We pride ourselves on offering only authentic products. We source our fragrances directly from trusted suppliers and reputable distributors both in South Africa and around the world. We go to great lengths to ensure quality and authenticity across our entire range of fragrances available online.

Can I order a fragrance that’s not listed on your website?

Yes, we can likely special order the fragrance you’re looking for through our network of suppliers.

Please contact us and we’ll look into availability for you.

What happens if an item is unavailable?

Please feel free to contact us to see if we have availability for out-of-stock fragrances.

Most items are usually available within weeks depending on the availability from our suppliers.

Can I place a bulk order?

Yes, we accept bulk orders. Please contact us so we can discuss your bulk order and make special arrangements for pricing and availability.

What happens if I receive the wrong item?

If for any reason you should receive an incorrect item, contact us. Simply provide your order details and we’ll rectify our mistake by sending you the correct item as soon as possible.

I’m having problems placing my order. What should I do?

Contact us! Our support staff is available to help you with technical difficulties when placing your order. Just give us a call and we’ll walk you through the checkout process.

Can I change my delivery address?

Yes, you can change your delivery address within 24 hours of placing your order. There will come a time when your order will be processed, or even shipped out, making it impossible to change your address.

My delivery confirmation has not been emailed to me. What should I do?

If you have not received your tracking information within a few hours of purchasing, please check your junk/spam folder. If it’s not there, please contact us and we’ll be happy to resend your tracking information.

I didn’t get my invoice. What do I do?

We’re sorry this happened. Contact us and we will email you a digital copy of your invoice right away.

Need more help?

Let us make your online shopping experience easy and enjoyable when you buy perfume online or search for premium fragrance online.

If you have any other questions that were not covered above, please don’t hesitate to contact us.