Contact Us | Buy Perfume Online
Address: 32 Kloof Street, Gardens, Cape Town, 8001, Western Cape, South Africa
Telephone: +27 (0)655523307
Email: info@scentrepublic.co.za
Hours: Monday - Friday 09:00 - 17:00
Thank you for visiting ScentRepublic.
Please get in touch with us via email or WhatsApp. We value your opinion, so don’t hesitate to contact us.
Please note that we are an online store. We stock our products with suppliers. We don’t have a physical address where we keep stock.
The address given above is for day-to-day business.
Orders typically take 5–12 business days to arrive, depending on where you live in South Africa. Delivery to major cities will arrive quicker. If you are located further out, it could take a few days more. You will be emailed tracking information once your order has shipped.
Absolutely. All of our fragrances are 100% authentic. We source from trusted suppliers and authorized distributors, and we never sell counterfeit, diluted or imitation products.
After your order has shipped, you will be emailed your tracking number and delivery information from the courier. If you have not received tracking information within the expected time frame, please contact us.
We want you to love everything you order. However, should you receive a damaged, incorrect or defective product, contact us within 7 days of receiving your order. Once notified we will provide you with further instructions. Due to hygiene and safety reasons, once opened fragrances cannot be returned unless faulty.
We are afraid we cannot deliver to Postboxes or PO Boxes. For safety and tracking purposes all deliveries must be made to an actual address for courier delivery.
Provided your order has not been processed/shipped yet we might be able to help you change your order. Contact our support team at your earliest convenience with your order number and we'll see what we can do. No changes can be made to an order once it has shipped.